Already a Logikdesk customer?
This page is for anyone with a Logikdesk installation already running. Tell us what's happening and we'll get an engineer on it — new enquiries should start at Book a Site Assessment or Homes & Shops instead.
Report an issue
Camera down, recorder not saving, app not connecting, a cabling fault — call or WhatsApp with the phone number your installation is registered under and we'll pull up the record.
AMC & scheduled maintenance
On an AMC, your next visit is scheduled automatically — but you can request an out-of-cycle visit anytime. Have your AMC reference number ready if you have one; if you don't remember it, tell us the site address instead.
Warranty claims
Hardware faults within the manufacturer's warranty period are handled through the original vendor's process. Tell us the fault and the approximate install date and we'll take it from there.
Something urgent right now?
For a live issue at a facility right now, call rather than message — it's faster than a written reply.
Or send us the details
Thanks — we'll be in touch shortly.
Common questions
How fast do you respond to a support request?
Same working day for most issues. Call or WhatsApp during business hours for the fastest response — a written form takes a little longer to reach an engineer.
Is support outside my AMC chargeable?
Routine servicing under an active AMC is covered. Work outside that scope — a new fault unrelated to the AMC, or a callout once contract hours are used — is quoted before we start, never billed as a surprise.
What if I don't remember my AMC details?
Tell us the site address instead — we can look up the record from that.